Frequently
Asked Questions

Orders

What methods of payment do you accept?

We accept all major credit cards, debit cards, net banking as well as cash on delivery. A flat rate of INR 200 is chargeable on all COD orders.

COD is only available for orders up to INR 5000.

What’s the status of my order?

To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.

What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. 

If you would like to delete certain items from your order, please call on 0120-4274762 to modify. 

How do I cancel my order?

Contact Customer care within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 6:00pm IST . We cannot cancel orders for you on Saturday or Sunday.

If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

Do you gift wrap?

All of our bedding comes beautifully packaged in a reusable, self-care bag because we think of our product as a gift, whether it’s for you or for a loved one. 

Shipping

Where does Linen On Me deliver?

We ship PAN India with free delivery on orders above INR 599/- 

When will I get my order?

Delhi/ NCR : 5-7 working days

Outside NCR : 7-10 working days 

What if I need to change my shipping address?

Contact Customer Experience within 30 minutes of placing your order during normal business hours Monday – Friday, 9:00am – 6:00pm IST. 

Returns & Exchanges

What is your return policy?

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 2 days after you have received it. Returns will be refunded in your bank account. 

Please note we do not accept returns on final sale items, Gift Cards and fabric swatches. 

Shipping and handling fees are nonrefundable. 

How can I return my order?

You can return the product by following the steps given below: 

  • We will request you to self- ship this item. 
  • Please send us the following items in a sealed bag:Product Brand Labels and Tags Price Tags 
  • Please mention Order ID on your shipment. 
  • Please courier the item to our Returns Address: 

Linen On Me B-55 Sector-10, Noida,U.P- 201301, Contact Number 0120-4274762

Please ensure that the product is unused, unwashed. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too! 

When will I receive my refund?

Your return will begin to process immediately and the full refund amount will appear back in the original account within three to five business days. Give us one business day after receiving the product, to perform a quality check, post that we will process your exchange/return. 

Bedding

Where are your bedding products made?

All our products are made in our in-house manufacturing unit in Noida. 

What is the difference between Linen on me fabrics and those that are artificially softened?

Unlike other bedding brands, we do not artificially soften our fabrics with silicon, formaldehyde or toxic chemicals. By choosing us, you’re experiencing the fabric in its purest and most natural form. Our fabrics will continue to soften with use and washing. 

What is the difference between percale, sateen and linen?

Our cotton percale is cool and crisp to the touch – we often compare it to the perfect white button down shirt. This fabric is garment washed, which gives it a soft texture and a more casual appearance. Percale is also very breathable and will get softer with continued use. Many brands use synthetic finishes to expedite this process, but this is something we have chosen to avoid. 

Our sateen is extremely soft and smooth. It’s lustrous, elegant and the more luxurious of our fabrics. Sateen is also naturally more wrinkle resistant. 

Our linen is a natural fibre made from the flax plant and is a stronger and more durable alternative to cotton. The fabric is garment dyed and washed to relax the fibres, resulting in a softened fabric which becomes more supple with each wash. Light and airy, linen is perfect for balmy climates and those seeking a classic, casual appearance. 

What thread count is Linen On Me bedding?

Our cotton ranges are 240TC organic cotton percale and 240TC cotton sateen. Both are a light, crisp cotton perfect for warmer climates. 

What is the lifespan of my sheets?

 With the correct care, your bedding should last many years. The life span can be greatly improved by following these simple steps: 

  • Avoid harsh detergents & bleaches as this can damage the fibres 
  • Wash on a warm cycle with gentle detergents 
  • Line dry your sheets if possible & if not, ensure you use a gentle setting on your tumble dryer 
  • Change your sheets regularly (we recommend every 1-2 weeks) 
  • Rotate your sheets with 3 or 4 other sets so the same ones aren’t going back on your bed as soon as you have washed & dried them (like your favourite t-shirt, you need to give your favourite sheets time to rest so the fibres don’t wear out sooner than you’d like) 
What packaging do you use?

We are conscious of excess packaging and the impact this has on the environment. This is why we aim to always use packaging made with natural, reusable or recyclable fabrics (such as our linen & cotton drawstring bags or our cardboard cotton bedding) and avoid individual use plastic poly-bags. In rare cases poly-bag use is unavoidable, we opt for EPI Poly-bag, made with degradable plastic. 

Our linen & cotton bags are great to reuse for storing items, sorting socks & underwear and are especially great to help you organise different categories when packing.